QUICK EXIT

Contact SECASA

To contact any CASA and the after hours Sexual Assault Crisis Line (SACL)
simply call 1800 806 292 (Freecall Victoria).

Contact SECASA

Please fill out the below contact form and we will be in touch as soon as possible.  Alternatively our various contact details and SECASA locations are listed below. 

03 9928 8741

03 9928 8749


  SECASA Locations

Phone:
Admin – 9928 8741
Crisis Line – 9594 2289

Phone:
Admin – 9928 8741
Crisis Line – 9594 2289

Phone:
8769 2200 – Opt 1

Phone:
8769 2200 – Opt 1

Phone:
8769 2200 – Opt 1

Phone:
8770 1000 – Opt 1

Phone:
8770 1000 – Opt 1

Phone:
8770 1000 – Opt 1


Further SECASA Contact Details

To contact any CASA and the after hours Sexual Assault Crisis Line (SACL)  simply call 1800 806 292 (Freecall Victoria).


SECASA is NRS Friendly – Contact us through the National Relay Service  & give the SECASA number you want to call.  For more information, visit: relayservice.gov.au

To contact your nearest Centre Against Sexual Assault in Victoria phone the Sexual Assault Crisis Line on 1800 806 292 or Australia phone 1800 737 732

Complaints and Compliments

How to make a complaint or compliment at SECASA

As a SECASA client you have the right to complain if you feel that the service you have received does not meet your expectations. You can also give positive feedback if you wish.

If you want to complain about the content of a counselling session:

  • Please talk to your counsellor about your concerns.
  • If you are not satisfied with the response you receive, contact our Administration Team on 9928-8741, ask for the name of the counsellor’s Team Leader or Supervisor and ask to speak to them.

SECASA is a program of Monash Health.

You can write to Monash Health at:

Complaints and compliments
Monash Health
Locked Bag 29
Clayton South 3169

If you wish to take this complaint further:

If you are unhappy with the response from Monash Health you can complain to:

Health Services Commissioner
Level 30, 570 Bourke Street
Melbourne 3000
Tel: 8601 5200 or Freecall 1800 136 066

Privacy Statement

SECASA is committed to the safe and respectful handling of personal and health information. The handling of information is managed in accordance with the Privacy and Data Protection Act 2014, the Health Records Act 2001 and other legal obligations.

The Children, Youth and Families Act 2005, the Child Wellbeing and Safety Act 2005, the Family Violence Protection Act 2008, govern the sharing of information held by SECASA and privacy obligations.

SECASA is a prescribed information sharing entity under both the Child Information Sharing Scheme and Family Violence Information Sharing Scheme and may disclose information provided in accordance with those schemes.

Complaints regarding the handling of information can be directed to any member of staff. Complaints will be investigated in accordance with Monash Health complaints management process.

If unsatisfied with the outcome, a direct complaint can be made to the Office of the Victorian Information Commissioner (OVIC), visit website www.ovic.vic.gov.au or phone 1300 06 842.

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