Please fill out this contact form and we will be in touch as soon as possible. Alternatively our various contact details and SECASA locations are listed below.
Call 1800 806 292 to speak to a counsellor about Crisis Support after a recent sexual assault. You will be directed to your local CASA during business hours. After hours, you will be directed to the Sexual Assault Crisis Line (SACL)
For information about your Appointment and General Enquiries, please call one of our Administration lines listed below:
03 9928 8741 East Bentleigh
03 8769 2200 Dandenong
03 8770 1000 Seaford
To speak to a Counsellor for brief phone support, or to talk about accessing ongoing counselling:
This service is available during business hours (Monday to Friday, 9AM to 5PM)
SECASA LocationsPhone:
Admin – 9928 8741
Phone:
Admin – 9928 8741
Phone:
8769 2200 – Opt 1
Phone:
8769 2200 – Opt 1
To contact any CASA and the after hours Sexual Assault Crisis Line (SACL) simply call 1800 806 292 (Freecall Victoria).
SECASA is NRS Friendly – Contact us through the National Relay Service & give the SECASA number you want to call. For more information, visit: relayservice.gov.au
To contact your nearest Centre Against Sexual Assault in Victoria phone the Sexual Assault Crisis Line on 1800 806 292 or Australia phone 1800 737 732
As a SECASA client you have the right to complain if you feel that the service you have received does not meet your expectations. You can also give positive feedback if you wish.
If you want to complain about the content of a counselling session:
SECASA is a program of Monash Health.
You can write to Monash Health at:
Complaints and compliments
Monash Health
Locked Bag 29
Clayton South 3169
If you wish to take this complaint further:
If you are unhappy with the response from Monash Health you can complain to:
Health Services Commissioner
Level 30, 570 Bourke Street
Melbourne 3000
Tel: 8601 5200 or Freecall 1800 136 066
SECASA is committed to the safe and respectful handling of personal and health information. The handling of information is managed in accordance with the Privacy and Data Protection Act 2014, the Health Records Act 2001 and other legal obligations.
The Children, Youth and Families Act 2005, the Child Wellbeing and Safety Act 2005, the Family Violence Protection Act 2008, govern the sharing of information held by SECASA and privacy obligations.
SECASA is a prescribed information sharing entity under both the Child Information Sharing Scheme and Family Violence Information Sharing Scheme and may disclose information provided in accordance with those schemes.
Complaints regarding the handling of information can be directed to any member of staff. Complaints will be investigated in accordance with Monash Health complaints management process.
If unsatisfied with the outcome, a direct complaint can be made to the Office of the Victorian Information Commissioner (OVIC), visit website www.ovic.vic.gov.au or phone 1300 06 842.
SECASA is the largest family violence and sexual assault service provider across the south-east metropolitan Melbourne.
If you are enquiring about your Appointment Time
OR
Wish to speak to an Intake Worker, please call one of the offices listed below:
03 9928 8741 East Bentleigh
03 8769 2200 Dandenong
03 8770 1000 Seaford
Crisis Support
(Immediate help for people who have experienced Sexual Assault in the past 2 weeks), please call SECASA on:
03 9594 2289 Crisis Line
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SECASA acknowledges the Traditional Custodians of the land, the Wurundjeri and Boonwurrung peoples, and we pay our respects to them, their culture and their Elders past, present and future.
We welcome lesbian, gay, bisexual, transgender, gender diverse, intersex and queer people into SECASA. We pledge to provide inclusive non-discriminatory services to LGBTIQ+ clients.
SECASA acknowledges all victims/survivors of all forms of abuse and neglect.
